Refund Policy
OVERVIEW
Defective or Damaged Products
While I do my best to ensure that all my products go through rigorous testing before shipping, products can still be damaged during transit despite my best efforts.
If your order is damaged in transit, has a manufacture defect, or if an incorrect item is shipped to you, please contact us within 48 hours of receipt.
Please send an email to support@toart.org
When emailing support about a damage please ensure that you provide your order number, a brief description of the damage, and at least three photographs for review.
- A clear photo that shows the issue.
- A photo of the surrounding area where the problem is located.
Be sure the photos that you submit are well-lit and not artificially zoomed in. Providing clear and discernible photos will help resolve your issue as promptly as possible.
Each request is handled on a case-by-case basis. If we cannot find a solution, a refund will be provided once can confirm your order is no longer in resalable condition.
We reserve the right to decline damage claims on the basis of small paint defects. In the case of hand-painted, small variations will occur and are part of owning a unique piece of art.
Replacement Orders
We are only able to send one replacement order in the case of a faulty or damaged item. If the replacement order arrives damaged as well your order would then be cancelled and refunded if no compensation agreement can be met.
Items Lost in Transit
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order or issue a full refund.
Returns
We accept returns for refunds. If you are not satisfied with your product, you are eligible to return the product within 14 days after receiving it. To do so, kindly get in touch with e-mail: support@toart.org
* Goods that have been customised e.g. (dedication) cannot be returned
Lost or Stolen Packages
Toart.org is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.